Pickup points in Spain: market study 2024

Online shopping is already part of our daily lives, and pickup points have become essential for the challenges facing logistics and e-commerce.

At InPost, we are leading this change, making online shopping easier and providing new possibilities for all businesses with flexible, secure and sustainable shipping solutions that make life easier and are good for the planet.

The use of pickup points in Spain

Pickup points are increasingly used in Spain because they provide convenience and flexibility. According to a study conducted by Telling Insights, more than half, 53% of the urban population, uses these points to collect or return packages, especially consumers aged 25 to 45.

Likewise, 62% of users prefer pickup points to return packages, and 36% use them to receive their online purchases. This preference underscores the vital role they play in e-commerce logistics, facilitating fast and efficient return processes.

But the trend goes beyond that, 20% of online shoppers shows growing interest in consumer-to-consumer (C2C) shipping, pointing to growth in online shopping on platforms such as Vinted or Wallapop and the need for new, more economical, flexible and sustainable shipping methods to pickup points.

The market: Are there enough pickup points in Spain?

38% of users consider that the number of pickup points currently available in Spain is sufficient, but there is a 26% that still sees the need to increase these options, especially in medium-sized cities. This data indicates both the acceptance of this type of shipping service to pickup points and plenty of room to expand locations to meet consumer expectations.

Which pickup point does the consumer prefer?

According to the same Telling Insights study, when it comes to choosing a pickup point, proximity is the first factor taken into account, users usually choose those points near their home or work. And the second factor for choosing a pickup point is flexibility, the user prefers options that fit their schedule, such as smart lockers available 24/7 or extended business hours, which simplify pickup and shipping.

Your ideal pickup point with InPost

We strive to make your life easier with our hybrid network of Punto Pack pickup points in local shops and Lockers, smart lockers in shopping centers, bus stations and service areas, providing extensive service to our customers with strategic locations, making sure you find the perfect place to pick up or send your packages.

With more than 10,000 points spread across Spain, our goal is clear: we want accessibility and convenience to be part of your everyday life. With 14% of the Spanish market, we are just behind Amazon in parcel management at pickup points, which reflects our continuous adaptation to our customers' needs.

Beyond convenience: our sustainable commitment

At InPost, we turn logistical challenges into opportunities to achieve sustainability. By perfecting delivery routes and promoting environmentally friendly logistics practices, we manage to reduce carbon emissions and align ourselves with the values of our planet-conscious customers. This commitment to sustainability is reinforced by the fact that more than 77% of our users prefer to walk to pickup points, thereby amplifying our positive impact on the environment.

Discover InPost solutions and how our pickup point services not only benefit your business, but also contribute to a more sustainable future. Join our network and be part of the change.