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For delivery or collection at Punto Pack, the parcel can weigh up to 30 kg and its total dimensions (length + width + height) must not exceed 150 cm. Additionally, the longest side must be less than or equal to 120 cm.

For delivery or collection at Locker, the maximum size allowed is 64x38x39 cm and 25 kg.

These dimensions also apply to the measurements of Vinted parcels.

Additionally, the minimum size for a parcel to be accepted in our network is the size of a label (20 cm x 15 cm). This applies to shipments within Spain and to the following countries: France, Belgium, Netherlands, Luxembourg, Portugal.

For parcels to Germany, the maximum length is 120 cm and the maximum weight is 25 kg.

For shipments to Italy or Poland, the minimum height of the parcel including packaging must be 191 mm, and the maximum dimensions of the parcel (in mm) including packaging (height x width x length) must not exceed 39 x 38 x 64 (in cm), with a maximum weight of 25 kg.

Sending typically fragile items (tableware, porcelain, bottles, glass, etc.) is not prohibited, but InPost is not responsible for breakages. See the General Terms of Sale.

We always recommend very sturdy packaging to avoid any risks.

More information about our parcel delivery service.

No, we cannot transport fresh and perishable goods or those requiring temperature-controlled packaging. However, vacuum-sealed products or canned goods can be sent.

We deliver to the Balearic Islands and Corsica, but we do not deliver to other islands or enclaves such as the Canary Islands, Andorra, Jersey, Guernsey, or Vatican City, for example.

If you are in the process of sending a package, you have two options:

Shipping with label: Print and attach the label to your package, then go to one of our Lockers and follow the instructions on the screen.

Shipping without label: Take your package directly to one of our Lockers and follow the instructions on the screen to complete the shipment without needing a label. We take care of everything. If you choose this option, it is advisable to write the order number on the outside of the package.

Please note that the maximum size allowed in a Locker cannot exceed 60x40x30 cm or 20 kg. The locker of the selected size will open and you insert the package into it. The package must fit without forcing the locker; please do not try to push it in, as both the package and the locker could be damaged.

We do not supply packaging materials. You can print the labels on white paper and stick them on the package or place them in a label holder. The label format is A4.

We now have a service that lets you send your parcels without printing labels. If you prefer to print the labels yourself, you can do so on regular white paper, which you can stick onto your package or put in a label holder.

All goods covered by national, European, and international regulations on dangerous goods are prohibited (hazardous substances classified under the ADR agreement, Goods By Road, classes 1 to 9), including, without limitation, explosives, ammunition, gases, flammable, radioactive, toxic, or corrosive materials, and all items which, by their nature or packaging, may pose a danger to the human environment, the safety of means of transport, the environment, vehicles, or may damage other transported packages.

The shipment of goods that may soil, items contrary to labor legislation, and/or goods that, due to their nature or packaging, may injure InPost employees or damage InPost equipment is prohibited.

At the international level, in addition to the items covered by the aforementioned restrictions, shipments that require InPost to obtain a special license or transport, import, or export authorization cannot be accepted.

You must use a closed package that is sufficiently large and sturdy to protect the contents of the parcel. The packaging and the protection of the items must comply with transport requirements, industrial handling, and good packaging practices.

If the packaging is larger than the item it contains, we recommend filling the gaps with crumpled paper or bubble wrap to keep the item in place and prevent it from moving during transport.

No. When dropping off a package in a Locker, each package must have its own unique label and be placed in separate compartments to avoid it being lost.

When you go to drop off your shipment at one of our Punto Pack locations, the merchant will scan the barcode on your package label and shortly after you will receive an admission test email, with a direct link to track the shipment.

InPost will do everything possible to deliver parcels within an average period of 3 working days from receipt at a Punto Pack | Locker in Spain.

Likewise, for international deliveries to Punto Pack | Locker or to a home address (first presentation of the parcel), InPost will do everything possible to deliver parcels within an average period of 3 to 6 working days depending on the destination.

In the event of non-compliance of the parcel accepted in our network (dimensions, packaging, weight, etc.), the parcel will be returned to the original Punto Pack | Locker. InPost will not be able to refund any amount paid, since the acceptance and transport services to our Agency will have already been performed.

When searching for a Punto Pack | Locker using the recipient's postal code, the list of points is displayed in ascending order of distance from the center of the entered postal code.

A Locker is a self-service parcel delivery service that allows you to pick up, send, and return packages securely 24 hours a day, 7 days a week.

Yes, it is possible to send packages abroad with InPost.

The most economical shipping option is to a Point Pack in France, Belgium, Portugal, or Luxembourg.

Prefer to send directly to the recipient’s home? That’s also possible. Our carriers deliver to Germany, Austria, Belgium, France, Luxembourg, the Netherlands, Portugal, Italy, and Poland.

If you have made a sale through Vinted, you can also send Vinted packages to France with InPost.

International package storage period:

• Germany: Point Pack 7 days
• Poland: Locker 48h · Locker limited-hours building 48h · Point Pack 48h
• France: Locker 5 days · Locker limited-hours building 5 days · Point Pack 5 days
• Italy: Locker 3 days · Locker limited-hours building 3 days · Point Pack 3 days
• Portugal: Locker 5 days · Locker limited-hours building 5 days · Point Pack 5 days
• Belgium: Locker 5 days · Locker limited-hours building 5 days · Point Pack 5 days
• Luxembourg: Locker 5 days · Locker limited-hours building 5 days · Point Pack 5 days
• Netherlands: Locker 5 days · Locker limited-hours building 5 days · Point Pack 5 days

For delivery or pickup at a Locker, the maximum allowed size cannot exceed 64x38x39 cm or 25 kg.

All Lockers are solid, with 3 CCTV cameras and LED lighting. Maintenance is carried out regularly to ensure they are in perfect condition. The Lockers are automated and can only be accessed through codes received exclusively by the recipient.

At InPost, you can send shipments through our Punto Pack | Locker network with complete security

We choose Locker locations so they fit into everyday life and make pickup easier for our customers by placing them in convenient passing locations. In general, they can be found outside supermarkets, train stations, local shops, and service areas.

Find the Locker closest to your location in our extensive Punto Pack | Lockers network.

The suitcase alone is not considered suitable outer packaging for transport.

If the customer decides to use the suitcase as the only packaging element, they shall assume full responsibility for any external damage that may occur during transport, including scratches, scuffs, dents, breakage or deterioration of wheels, handles, zippers or other protruding elements.

To ensure suitcases arrive in perfect condition, we expressly recommend using transparent film or some shrink-wrap protective material that fully covers the surface of the suitcase, especially reinforcing the most exposed areas.

Likewise, it is mandatory to correctly place the shipping label provided by InPost in a visible place and firmly affixed. We also recommend including a complementary label with the sender’s contact details (full name, phone number, and email address). The customer must ensure that both labels are firmly attached and cannot come off during transport.

A fixed €25 insurance (VAT included) is included in the shipping price. On the checkout page you also have the option to choose a higher level of compensation, with an adjusted fee.

Shipments to the Balearic Islands are included in the "Spain" rate; there is no surcharge.

You can check all shipping rates on our website in the "Make a shipment" section. Within this section, you can find the "Rates" tab with all the information.

The shipment of a package will be billed according to its actual weight. Payment is made when creating the label using the prepaid account, bank card, or PayPal. At checkout on our website, the total cost of your shipment (shipping + optional insurance + VAT) will be shown, an amount that will then be deducted from your prepaid account.

You can check your account balance in your profile in the "prepaid account" section, or directly from "my profile" in the menu.

You can top up your account by paying the amount you want by bank card (Visa, Mastercard) in secure mode via our partner Verifone e-commerce (Paybox), or via your Paypal account. It is not possible to carry out this operation via bank transfer or direct debit.

You can choose the amount you want to add to your account with no minimum or maximum limits. The amount will be credited to your account and you can use it whenever you want. The amount added to your account will be available at all times and there is no expiration date for use.

You have a period of 30 days from the recharge date to make the cancellation, from your profile in the My Orders tab, as long as none of the recharge has been used. If you exceed the 30-day period or have used part of the loaded amount, you must request the refund of your balance directly from the My Prepaid Account section.

You can request the refund of your prepaid account balance directly from the My Prepaid Account tab by filling out the form, and at the bottom of the page you will find the button "request the refund of my prepaid account balance". This process does not incur any cost.

You can add supplementary insurance right before the checkout stage, once you have added your shipping to the shopping basket. These compensation levels guarantee loss or damage confirmed during the transport of your package and include shipping costs.

If you cannot validate the creation of a shipment, check the filled-in fields or whether the entered address exceeds the maximum length of 32 characters.

You have up to 30 days from the payment date to use a label for a shipment and admit it at a Punto Pack | Locker.

The recipient card is used to locate a parcel whose label has been removed or torn during transport. Sometimes our logistics teams find parcels without labels, making it impossible to identify the recipient. By simply cutting and inserting the 'RECIPIENT CARD' section inside the parcel before closing it, our teams will be able to find the recipient and deliver the parcel.

No, it's not mandatory, but we recommend printing the recipient card and placing it inside the parcel before closing it. If the external label comes off or gets damaged, this card will allow our logistics team to identify the recipient and complete the delivery correctly.

It's not possible to modify a label after it has been created. However, if you made a mistake generating the shipping label, you have up to 30 days from the payment date to cancel a label that has not yet been admitted to our network. To do this, go to your profile / my orders, and by clicking on the magnifying glass, access the 'refund' option. The refund will be processed within 24 hours to your account. Then, you can create new labels with the correct information.

No problem, you will find your labels from the My Profile page. You have two options: print the label yourself or use our label-free shipping service.

You have up to 30 days from the payment date to cancel a label that has not yet been accepted into our network. To do this, go to your profile / my orders, and by clicking on the magnifying glass access the “refund” option. The refund will be made within 24 hours to your account (whether PAYPAL, bank account, or prepaid account, depending on the payment method used). You can then create the labels again with the correct information.

Yes, you have up to 30 days from the payment date to cancel a label that has not yet been accepted into our network. To do so, go to your profile / my orders, and by clicking the magnifying glass, access the "refund" option. The refund will be processed within 24 hours to your account.

You should check whether you have the (free) update for the "Adobe Acrobat Reader" program, which is used to open the PDF file and print the label. If the problem persists, we recommend trying another PDF reader such as Foxit Reader, which has a free version.

Once payment has been made, you can choose between downloading the label or downloading the QR code. If you want to ship without a label, you must select the QR option. Locate your nearest locker to make your shipment using the interactive map. Once in front of the locker, select the "Send a package" option and scan the QR code on the scanner. You will then need to choose your package size: extra small, small, medium, or large.

You can find the package tracking number from My Profile in My Shipments.

You can find your invoices in the My Profile section under My Orders.

InPost reserves the right to rectify any error or incorrect indication of a shipment’s weight based on the readings of regularly calibrated measuring devices. In the event of a discrepancy in weight, the difference in the tariff will be claimed from the Customer, as well as an administrative fee of €15 (VAT included). The amount due is in your basket; you only need to make the payment by bank card, PayPal account, or using your prepaid customer account.

You can modify your email address or your password in My profile, in the "My login settings" section.

To modify your address, you must go to My profile, section "My billing address" and click on the pencil.

Simply click the "Forgot your password?" link from our website's homepage, and you will receive an email to change your password. If you haven't received it, check whether it went to spam or junk mail.

You can create your account by clicking on the account creation link. You will need to enter a valid email address and choose a password that must have at least 6 characters, of which two must be numbers or special characters (! ? / # $ ...).

You can delete your account from your Profile on our website or from the mobile app.

On the website: log in and sign into your account ➡️ "My profile" ➡️ "My login settings" ➡️ "Delete my account"

From the mobile app: log in to the InPost mobile app and go to the "Account" tab ➡️ "Settings" ➡️ "Delete my customer account".

If you delete your InPost account, it will be closed immediately and irrevocably both on the website and in the app. You will no longer be able to access your account data and will lose your history and order tracking data.

Please note: it will not be possible to delete your InPost account if your account balance is not equal to zero. If you have a positive balance, you can buy shipping labels with the remaining amount or request a refund of the balance to your bank account. If you have any outstanding amount to pay, you must proceed with the payment from your profile.

A Locker is a self-service parcel delivery service that lets you pick up, send, and return packages securely 24 hours a day, 7 days a week.

With our Locker service, you'll be able to send gifts to family or friends with complete ease. You can also manage returns and purchases from your favorite online stores, such as Vinted or Zara.

InPost Lockers are located in places that fit into everyday life, making it as easy as possible for you to stop by and collect your parcels.

The maximum size allowed in a Locker cannot exceed 64x39x39 cm or 25 kg.

All Lockers are solid, with 3 CCTV cameras and LED lighting. Regular maintenance is carried out to ensure they are in perfect condition. The Lockers are automated and can only be accessed through codes received solely by the recipient.

At InPost you can send shipments through our Punto Pack | Locker network with complete security.

We choose Locker locations to fit into everyday life and make pickup easier for our customers by placing them in convenient transit areas. In general, they can be found outside supermarkets, train stations, local shops, and service areas.

Find the Locker closest to your location in our extensive Punto Pack | Lockers network.

To collect a package from one of our lockers, all you have to do is take your 6-digit PIN code received by email and/or SMS and follow the instructions shown on the screen. Once you have entered your PIN, the locker containing your package will open and you can collect it. Since most of our Lockers are located outdoors, you can collect your packages 24 hours a day, 7 days a week.

Once you've entered your PIN, the locker containing your package will open and you can pick it up. Since most lockers are located outdoors, you can collect your packages 24 hours a day, 7 days a week.

If you’re in the process of sending a package, you have two options:

Shipping with a label: Print and stick the label on your package, then go to one of our Lockers and follow the instructions on the screen.

Shipping without a label: Take your package directly to one of our Lockers and follow the instructions on the screen to complete the shipping without a label. We’ll take care of everything. If you choose this option, it’s a good idea to write the order number on the outside of the package.

Keep in mind that the maximum size allowed in a Locker is 60x40x30 cm and 20 kg. The locker of the selected size will open, and you’ll place the package inside. The package should fit without forcing the locker, please don’t try to squish it in, as both the package and the locker could get damaged.

No. When leaving a package in a Locker, each package must have its own unique label and be placed in separate compartments to prevent it from getting lost.

If, upon receiving your order, you notice any obvious and visible damage, it is important that you let us know within the first 24 hours after delivery.

To process your claim as quickly as possible, we will need:

• Photographs of the product, clearly showing the damage.

• Photographs of the packaging, both inside and outside.

If the damage is not visible at first glance and you discover it after opening the package and checking its contents, you must submit the claim within 7 calendar days after delivery.

To help you and handle the case correctly, we will need you to provide us with:

• Clear photos of the already opened product, showing the damage in detail.

• Images of the packaging, both the inside and the outside.

• A written and detailed description indicating what was in the package, specifying the items you have received and, where applicable, any that are missing.

If you receive a package that does not match your order, it is important that you report it within 7 calendar days after delivery. So we can review the case and give you a solution as soon as possible, we will need you to send us:

• Photographs of the packaging, where the shipping label is clearly visible.

• Images of the package and the product received, so we can identify the type of item that arrived.

• If you notice overlapping or additional labels, it is essential to include detailed photographs of all of them, as they help us trace the mix-up or error in the shipment.

If, when you go to the Locker, your package does not appear in the compartment assigned to you, you must report it within 24 hours after the recorded delivery. To be able to review the case, we will need you to send us:

• A photograph of the compartment where the package should have been placed.

If your order takes more than 5 days from when you received the shipping notification, you can file a delay claim. Remember that this claim must be submitted within 21 days from when the order is available in the Locker, at the pickup point, or from when it has been delivered to your home.

In addition, if 30 days pass from the shipping notification and you still have not received the order in the Locker, at the pickup point, or at your home, you can process the claim as a total loss.

Some claims may be due to reasons not included in the usual categories. In those cases, a specific deadline will apply, depending on the type of incident.

You can submit this type of claim through the available customer service channels, and we will guide you on the steps to follow as appropriate.