I have not received the InPost shipping confirmation email: what to check

You prepare a shipment, pay for it or manage it online, and wait to receive the confirmation email. But some time passes, you check your inbox and nothing. Before thinking that the parcel has been lost in digital limbo, it is worth carrying out a few simple checks.

In this guide, we explain what to check if you have not received the InPost shipment confirmation email, how to find your tracking number and when to contact us. The aim is to help you confirm that the shipment has been created correctly and track it without wasting time.

Quick summary

If you have not received the confirmation email, first check your spam, promotions and junk mail folders, and make sure the email address provided when creating the shipment is correct. You can also check whether you have received an SMS, review your account or check the tracking information if you already have the shipment number.

When you create or send a parcel, the confirmation may include key information such as the tracking number. This number is important because it allows you to check the parcel's status and confirm whether it has already been registered in our network.

What the confirmation email may include

The exact content may vary depending on the type of shipment, the store or the platform from which it was created, but the confirmation usually serves to verify that the shipment is registered and make tracking easier.

In this email, you may find:

• Tracking number or shipment reference.
• Basic details of the parcel or selected service.
• Information about the selected Punto Pack or Locker, where applicable.
• Instructions for dropping off, tracking or checking the shipment.
• Notices relating to the QR code or label, depending on the selected method.

What to check if the confirmation email does not arrive

1. Check your spam, junk mail, promotions or notifications folder. Sometimes the email ends up in one of these folders.
2. Make sure the email address entered is correct. One changed letter can send the confirmation to a different address.
3. Search for terms such as “InPost”, “tracking”, “shipment” or the store name if the shipment comes from an ecommerce site.
4. Check whether you have received an SMS. In some cases, we also send important information by text message.
5. If you created the shipment from your account, log in to your profile and check the orders or shipments section.
6. If the shipment was handled by a store or marketplace, also check that platform's app or order area.

How to check whether the shipment has been created correctly

The most practical way is to check whether you have a tracking number. With this information, you can access the tracking tool and check the parcel's status. With InPost, tracking lets you view shipment information by entering the tracking number and the destination postcode.

If you do not have that number yet, it does not necessarily mean there is a problem. The email may take a little while to arrive, it may be in a secondary folder, or the confirmation may depend on the platform from which the shipment was created.

Difference between a confirmation email and a recipient notification

Not all notifications serve the same purpose. The email confirming the creation or handling of the shipment is different from the notification received by the recipient when the parcel arrives at the Punto Pack or Locker.

When to contact customer service

Contact us if you cannot find the email after checking the main folders, do not have a tracking number, the shipment does not appear in your account or you spot an error in the details. To help you better, have the email address used, the associated phone number, the approximate date the shipment was created and any proof of payment or screenshot of the transaction ready.

Checklist before contacting us

1. I have checked spam, promotions and junk mail.
2. I have searched for “InPost” using my email search tool.
3. I have checked whether I have received an SMS.
4. I have checked my account or the platform where I created the shipment.
5. I have the email address, phone number and shipment creation date to hand.

Frequently asked questions

Why am I not receiving the InPost confirmation email?

It may be due to a secondary email folder, an incorrectly entered email address, a temporary delay, or because the confirmation is managed through the store or platform where the shipment was created.

Can I track my parcel if I do not have the email?

Yes, if you have the tracking number, you can check its status using the tracking tool. If you do not have it, check your account or SMS messages, or contact the sender or us, depending on the situation.

Is the confirmation email the same as the collection notification?

No. The confirmation email relates to the creation or registration of the shipment. The collection notification arrives when the parcel is already available at the Punto Pack or Locker.

What details do I need to ask for help?

The email address used, phone number, approximate shipment creation date, proof of payment if you have it, and any order or parcel reference.

Keep better track of your shipments from the first notification

The confirmation email helps you keep track of your shipment from the start, but if it does not arrive, there are several ways to check what has happened. Check your folders, find the tracking number and check the parcel's status. If you need help, at InPost, we can guide you using the shipment details so that everything can continue on its way.