How to create an InPost shipment correctly: details, payment, and confirmation

Creating a shipment seems simple: details, package, location, payment, and done. But, as with almost everything digital, a small oversight can end with “so where is the confirmation now?”. That is why it is worth checking every step before finishing.

In this guide, we explain how to create an InPost shipment correctly, which details you should check, how payment is confirmed, what to keep afterwards, and what to do if you spot an error before dropping off the package.

Quick summary

To create an InPost shipment correctly, check the sender and recipient details, the package size, the selected Punto Pack or Locker, the payment method, and the final confirmation. If you make a mistake or change your mind before dropping off the package, check the options available in your account or contact us.

What details you need to create a shipment

Before you begin, prepare the basic information. This will help you avoid pauses, mistakes, and the rush of looking for the postcode at the last second.

1. Sender’s first and last name.
2. Recipient details.
3. Contact email and phone number.
4. Postcode and drop-off or collection point.
5. Approximate package dimensions and weight.
6. Permitted and properly packaged contents.
7. Available payment method.

How to create a shipment step by step

1. Go to the website to create your shipment.
2. Enter the sender and recipient details.
3. Select the package type and check the dimensions and weight.
4. Choose the Punto Pack or Locker that best suits your shipment.
5. Review the summary before paying. This is the screen where you should check all fields twice
6. Make the payment using the available method.
7. Save the confirmation, tracking number, and QR code or label, if applicable.
8. Prepare the package and drop it off at the selected point, following the instructions you received.

What to check before paying

The final review is the best way to avoid issues. Before confirming the shipment, check that the details are correct and that the package meets the service requirements.

How and when payment is confirmed

Payment is made during the shipment creation process. Once it has been completed correctly, you should receive the relevant confirmation and the information needed to track or drop off the package.

If the page does not confirm the payment, do not close everything straight away. Check whether you have received an email or SMS, or whether the shipment appears in your account. If there is a charge but no confirmation appears, keep the receipt to check it with customer service.

What to do if you have made an error in the details

If you spot an error before dropping off the package, check the options available in your account or in the area where you created the shipment. In some cases, if the shipment has not yet entered the network, cancellation or refund options may be available depending on the applicable conditions.

We do not recommend dropping off a package if you know the details are incorrect. It is better to check beforehand than to try to fix it once it is already on the move.

What to do if you cannot validate the shipment creation

• Check that all required fields are completed.
• Check that the phone number and email formats are correct.
• Confirm that the package meets the size and weight requirements.
• Try refreshing the page or using another browser if there is a technical error.
• Check the payment method.
• If the problem continues, contact us with a screenshot of the error and the basic shipment details.

What to keep after creating the shipment

Once you have created the shipment, keep everything you need until the package reaches its destination. You do not need to print everything if the process is digital, but it is a good idea to keep the key information.

1. Tracking number.
2. Confirmation email or SMS.
3. QR code or label, if applicable.
4. Proof of payment.
5. Drop-off receipt when you leave the package.

Common mistakes when creating a shipment

• Entering the wrong email address or phone number.
• Not checking the dimensions and weight before paying.
• Closing the page before saving the confirmation.
• Dropping off the package while knowing that the details are incorrect.
• Not keeping the tracking number.

Frequently asked questions

What details do I need to send a package?

You will usually need the sender and recipient contact details, package information, the selected point, and a payment method.

What should I do if I have made a mistake when creating the shipment?

Check whether the shipment has not yet been dropped off and review the options available in your account. If you cannot resolve it, contact customer service before leaving the package.

What should I do if I do not receive the confirmation?

Check your email, SMS, spam folder, and account. If there is a charge or you have any doubts, keep the receipt and contact us.

What should I keep after creating the shipment?

Tracking number, confirmation, QR code or label, proof of payment, and drop-off receipt.

Creating your shipment correctly saves time later

A properly created shipment starts long before you drop off the package. Checking the details, payment, selected point, and confirmation helps you avoid unnecessary steps and track the package from the very beginning. With InPost, the clearer the shipment is from the start, the smoother the experience will be until delivery.