InPost
A smiling young woman walks into a flower shop holding a cardboard box while opening the door. An older man, slightly out of focus in the foreground, greets her, and in the background, you can see dried flowers, bouquets, and a sign that says 'Punto Pack Open'.

SEND FROM YOUR TRUSTED LOCAL SHOP STRESS-FREE

Take the parcel to the nearest Parcel Point, and we'll take care of the rest.

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Benefits of using Punto Pack

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  • A young woman in a fresh produce shop shows a QR code on her phone to an older customer at the counter. The customer holds another phone to make the payment, with a cardboard box on the counter beside them.

    Personal Attention

    You'll always find someone ready to help you drop off your parcel. No screens, no codes.

  • A smiling woman walks out of an InPost Punto Pack shop on a sunny street, holding a cardboard box. Next to her, a bicycle leans against the building wall.

    More than 8,000 points in Spain

    We make it easy — you can find us in tobacconists, stationery stores, or local shops. There's bound to be one nearby.

  • A smiling couple takes a selfie while loading boxes into the back of a van. In the background, there's an urban street with buildings and a parked car.

    You choose where it arrives

    The recipient can collect their parcel from a Locker or Punto Pack and has 8 days to pick it up.

How does it work?

  • 1.

    Create your shipment online

    Enter the weight, measurements and address of the recipient on our website. In just a few clicks, your tag will be ready.

  • 2.

    Prepare your parcel

    Choose a rigid box of the right size; if fragile, protect the contents with bubble wrap and seal well with packing tape.

  • 3.

    Go to your nearest Parcel Point

    Take the parcel with a printed label or the QR code on your mobile phone

  • 4.

    Over-the-counter delivery

    The person at the shop scans your parcel and hands you the receipt.

  • 5.

    Your recipient receives the notification

    The person waiting for the parcel will get a code to pick it up whenever it suits them.

More than 13,000 delivery points in Iberia

Lockers and Parcel Points near where you live, study, train, work or shop.

Find your Locker or Parcel Point

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Real opinions from real customers

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Tips and tricks for your parcel to arrive in perfect condition

Send now
  • A person in a pink sweater stacks cardboard boxes in a workshop or packing warehouse. Shelves with packing materials are visible in the background.

    Choose the box well

    Use a rigid cardboard box as close as possible to the product's size. The more fragile the item, the stronger the packaging should be.

  • A woman in a pink sweater places a cardboard box on a digital scale on a wooden table. The scene is set in a bright dining room, with blurred paintings and shelves in the background.

    Weigh your parcel

    If you send less than 5 kg, use a kitchen scale. For larger packages, weigh with and without it and calculate the difference.

  • A woman in a pink sweater seals a cardboard box with tape. She's sitting on a sofa, with a painting and cushions in the background.

    Protect content

    Use bubble wrap or paper to fill in any spaces. If you send multiple items, protect each item separately before putting them into the box.

  • A woman in a pink sweater sticks a barcode label onto a cardboard box. The box is on a table alongside tape and scissors.

    Label correctly

    Stick the label on a flat, visible surface of the package. Make sure the barcode is not creased or damaged.

FAQs

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  • What can I send?

    InPost offers shipping services for both individuals and businesses. You can send any item that’s properly packed and not listed as prohibited. Prohibited items include dangerous goods (explosives, flammable, toxic, corrosive, or radioactive materials), weapons and fireworks, live animals, perishable goods like food that may spoil during transit, and money, jewelry, or high-value items if excluded by service conditions. Check the full list in the general terms on inpost.es before preparing your shipment.

  • Where's my nearest Punto Pack?

    You can find your nearest Punto Pack using the search tool at inpost.es. Enter your postal code or city to see a list of available Punto Packs in your area. InPost has over 50,000 Punto Packs across 9 European countries.

  • How long do I have to drop off the parcel after creating the shipment?

    You have up to 30 days from the payment date to use the label or QR code and drop off your parcel at a Point Pack or Locker. After this period, refunds are not available.

  • What if the Punto Pack is full?

    If the destination Point Pack or Locker is out of service, the recipient will receive an email and SMS to choose whether to wait for it to become operational again or select an alternative location. If they don’t respond or logistical requirements apply in their area, the selection may be made automatically, assigning a nearby available Point Pack or Locker.

  • Can I cancel or change the destination once the shipment is created?

    It depends on the timing. As long as you haven’t dropped off the parcel at a Point Pack or Locker, you can request to cancel the shipment from your customer account, and the amount will be refunded automatically. Once deposited, it’s not possible to change the destination Point Pack or Locker after the parcel has been accepted into the delivery network.

  • How does the recipient know they have a parcel waiting for them?

    When the parcel arrives at the destination Point Pack or Locker, InPost sends the recipient a first email to inform them of the shipment, and a second email or SMS to let them know it’s ready for collection. To do this, you’ll need to provide the recipient’s phone number and email when creating the shipment.

  • Can I ship to other countries in Europe?

    Yes. InPost offers international shipping to several European countries: France, Belgium, Portugal, Luxembourg, the Netherlands, Germany, Italy, and Poland. For international deliveries, the average timeframe is 3 to 6 working days depending on the destination. Rates and conditions vary by country and are available on the international shipping page of inpost.es.

What are you waiting for? Shipping with InPost SUITS YOU

  • Send Now!

    You now have everything you need. Create your shipment in less than 3 minutes.

    Make a shipment

  • Shipping rates

    See prices for domestic and international shipments.

    View rates

  • Prefer a Locker?

    You can also drop off your parcel in a Locker, and we'll take care of the rest.

    See how

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