InPost Connect: 6 key features to get more out of your logistics

Do you have InPost Connect integrated into your online store, or are you thinking about doing so? This article is for you. Because yes, having a good logistics platform is key… but knowing how to get the most out of it is what makes the difference.

Here we share 6 practical features, already available or in the rollout phase, that will help you save time, improve the customer experience, and optimize your costs. All in the InPost style: clear, useful, and with real impact.

1. Real-time shipment management from a single dashboard

InPost Connect offers a centralized view to manage your shipments: creation, tracking, statuses, and notifications, all from one place. This means you can take control of logistics quickly, without having to jump between platforms.

Benefits:

• Fewer operational errors
• Faster preparation and shipping
• Better response times to any incident

In addition to creating and canceling labels, you can manage returns, check recipient details, see the status of the Point Pack or Locker, and access proof of delivery. All from the same dashboard, with full traceability.

2. Direct integration with your eCommerce through modules, API, or EDI

Connect your online store to InPost Connect through the main available methods: modules, Web Service, API, or even EDI for more robust systems.

Advantages:

• Label creation from your own back office
• Automatic synchronization of statuses and data
• Information flow without duplicates or friction

In addition, InPost Connect allows you to manage internal users and assign them custom permissions. This way, you can scale the use of the tool across teams and subsidiaries while maintaining control.

3. Hybrid delivery network: Lockers and Point Packs

At InPost, we have more than 12,000 InPost Points in Iberia and 84,000 across 9 European countries, to offer more flexible and affordable deliveries. This shipping method not only reduces incidents due to absence, but also improves the experience with flexible pickups, and helps you reduce logistics costs.

4. Prepare your operations for home deliveries

Currently, at InPost we operate in Spain with our hybrid network of InPost Points. But for the past few weeks, we have been offering home deliveries for large online retailers, and this functionality is being rolled out progressively, with plans to extend it to more types of ecommerce soon.

This will allow you to integrate home shipments from the same platform, without having to change your operations.

5. Use Connect data to optimize your operations

Connect generates performance reports that you can use to improve your logistics day by day:

• Identify areas with the most activity
• Evaluate delivery times and return rates
• Adjust your shipping rules based on real behavior
• Set up weekly automatic reports to anticipate peaks and spot improvements

6. Integrated after-sales without complications

InPost Connect is also your control panel to manage after-sales directly, with no scattered emails or additional platforms. From the tracking module you can open incidents (for damage, address errors, incomplete deliveries…) and check the status of each claim in less than 24 business hours.

Advantages:

• Centralization of inquiries and incidents
• Clear tracking of each case
• Reduced manual work for your customer service team

InPost: your trusted logistics partner

At InPost, we understand that logistics is much more than moving packages. That’s why we design solutions that optimize your shipments and improve your customers’ experience.

What can InPost offer you?

• Hybrid network delivery: Lockers and Point Packs strategically distributed, so your customers can pick up their orders when and where they want.
• Consolidated logistics integration: modules, API, and Web Service to connect your store without complications or friction.
• Centralized tracking dashboard: control your shipments, statuses, notifications, and incidents from one place.
• Real scalability: rely on a strong network in Spain and Iberia to grow without limits.
• Roadmap toward home deliveries: with the integration of the company Sending into InPost, we are progressively expanding our capabilities toward home deliveries.

Key advantages when you choose InPost as a partner:

• Reduction of failed delivery attempts thanks to flexible pickup.
• Seamless connection between your systems and logistics.
• Technical and strategic support to adapt the solution to your business.
• Constant innovation: get early access to new features and improvements.

Get more out of InPost Connect

Request a personalized demo or contact our team integration team. We help you activate what you need and adapt InPost Connect to your operations without complications.

Make logistics your competitive advantage with InPost.