How to use pickup points?

Receiving parcels at home sounds great… until you have to wait for the courier, change plans or, worse still, find a «not delivered» notice. To avoid all this, there are pickup points, a flexible alternative that lets you collect your parcel when it suits you best.

If you don't use them yet or have doubts about how they work, here we'll explain everything you need to know.

What are pickup points and why use them?

A pickup point is a partner store or a smart locker where you can collect and return parcels without depending on the courier's schedule. They are usually located in supermarkets, gas stations, neighborhood stores or shopping centers, so there's always one nearby.

Advantages of using a pickup point:

1. Greater convenience: Pick up your parcel whenever you want, without depending on the courier.
2. Reduction in failed delivery attempts: The parcel waits for you, not the other way around.
3. Less environmental impact: Unnecessary trips and the carbon footprint are reduced.
4. Privacy and security: Nobody has to know what you buy or when it arrives.

How do pickup points work?

The process is simple and fast:

1. Choose a pickup point when making your online purchase. During checkout, select the pickup point delivery option and choose the closest one.
2. Receive a notification when your parcel arrives. You'll be sent a message with a pickup code.
3. Collect your parcel when it suits you best. You only need the code and, in some cases, identification.

At InPost, you can choose between two options depending on what suits you best:

• Lockers: Smart lockers available 24/7 so you can pick up your parcel at any time.
• Puntos Pack: Partner stores where you can collect your order during their opening hours.

How long can a parcel stay at a pickup point?

The length of time a parcel can remain at the pickup point depends on the parcel company. At Puntos Pack and Lockers, your parcel will be available for up to 8 calendar days, giving you more flexibility.

How do you send a parcel to a pickup point?

In addition to receiving parcels, you can also send them to a pickup point to other people easily and quickly.

1. Prepare your parcel with suitable packaging to protect its contents.
2. Select a pickup point as the destination when creating your shipment.
3. The recipient receives a notification when the parcel arrives and can collect it at the time they prefer.

With InPost, this process is even easier. Our label-free shipping option at Puntos Pack lets you generate a QR code and drop off your parcel without needing to print anything.

Why choose InPost pickup points?

At InPost, we've spent almost 20 years improving logistics so receiving parcels is more convenient, faster and more sustainable. Our hybrid network of Lockers and Puntos Pack offers an efficient solution for those looking for a flexible alternative to home delivery.

• Always close to you: More than 11,000 points in Iberia and 80,000 in Europe so you never have to go far.
• Less traffic and fewer emissions: We group shipments at a single point, reducing pollution and avoiding failed delivery attempts.
• More savings on every shipment: An efficient and economical alternative to receive and return parcels without complications.

InPost, leaders in shipment to pickup points

If you're looking for a more convenient and sustainable way to receive or send parcels, pickup points are the perfect solution. Forget waiting for the courier and choose InPost to enjoy more flexible and efficient logistics.

Ready to try it? Find your nearest InPost pickup point and discover a new way to receive parcels.