Change delivery in InPost: address, pickup point, or cancel shipment

You have made a shipment and you need to change the delivery Point Pack or Locker, modify the address, or cancel the delivery because plans have changed. In this guide, we tell you what to do, depending on your case, to resolve it quickly and easily.

Quick summary

Do you need to change the delivery? First, check the tracking: depending on the package status, you may still be able to make the change or that option may no longer appear. Have your tracking number ready and check whether you can manage it from our tracking tool or from the InPost Iberia App. If it doesn't let you or you don't see the option, fill out our form and we'll look into it with you.

What do you need before starting?

• Shipment tracking number
• Access to the email address or SMS associated with the shipment
• InPost Iberia App (optional)
• Correct address or Point Pack or Locker you want to change to

InPost change pickup point

If you want to change the destination Point Pack or Locker, first check the shipment tracking. Depending on the package status, the change option may be available or may no longer appear.

Quick checklist

• Have your tracking number ready
• Address of the Point Pack or Locker you want to change it to

What to do

1. Go to our tracking tool or to our InPost Iberia App and find your shipment.
2. Check the package status and see whether the option to change the Point Pack or Locker appears.
3. Select the new point and confirm the change.
4. Check tracking again to confirm that the destination has been updated.

Can I change the home delivery address?

Sometimes you make a mistake when entering the address or need to modify it. First, check what stage the package is at, because depending on the shipment phase, the change may no longer be available.

What to do

1. Check the shipment tracking to verify your package status.
2. Keep in mind that it is not possible to modify the delivery address once the shipment has been made.
3. If you need more information, you can check the updated status in tracking or contact customer support.

My recipient wants to receive their package at home instead of at a Point Pack or Locker. What do I do?

If the shipment was created for delivery to a Point Pack or Locker, the home delivery change will not be available. First, check it in tracking.

Steps to resolve it

1. Go to our tracking tool or use our InPost Iberia App and find your shipment.
2. Check tracking to see whether the option to change to home delivery appears.
3. If it doesn't appear, fill out our form with the tracking number and tell us about your case so we can review it.

How can I cancel delivery of a shipment that is out for delivery?

When a shipment is out for delivery, it is usually in the final stage of the process, so it cannot always be canceled in time. Even so, the sooner you handle it, the more room there is.

Steps to resolve it

1. Check the exact status of your shipment in our tracking tool or download our InPost Iberia App.
2. If there is no cancellation option or the shipment is already very far along, fill out our form as soon as possible requesting cancellation and include the tracking number. We will tell you the next step depending on your case.

Common mistakes

• “I don't see the option to change the destination”: It is not possible to modify the delivery address, even if the shipment is in an initial status.
• “The Point Pack or Locker I want doesn't appear”: it may be full, closed, or unavailable at that moment.
• “I've confirmed the change, but it isn't updating”: check tracking again a few minutes later. If it is still the same, fill out the form.

Contact us only if…

1. You have tried to make the change and it fails more than once.
2. No modification option appears and you need to change the delivery.
3. The shipment is already out for delivery or in an advanced stage and you need us to review alternatives.

InPost online tools

• Point Pack or Locker locator near me: find the nearest point and check opening hours.
• InPost shipment tracking: check the package status and the available options.
• Download our App: from the InPost App you can manage your parcels easily. Check tracking, receive notifications about the shipment status, and access the information you need to collect or deliver your parcel.