RETURN YOUR PURCHASES THE EASY WAY IT'S JUST RIGHT FOR YOU
Returning your online purchases with InPost is as easy as shopping for them. With our hybrid network of Lockers and Punto Pack, you can handle returns entirely on your own terms. Choose when and where!
How can I return a parcel by InPost?
Returning a parcel with us is as easy as receiving it. Just follow these steps, that's it!
1.
Select store
Start your return from the store's website where you made your purchase in just a few clicks.
2.
Choose InPost
Select our hybrid Lockers or Parcel Point network as your preferred return method.
3.
Label or QR
Do you have a return label? Attach it to the package. If not, some brands provide a QR code that you can scan directly at the Punto Pack. No need to print anything!
4.
Prepare your parcel
Prepare your parcel safely and remove any old labels. You are ready to return!
5.
Delivery to a Locker or Parcel Point
Simply take your parcel to the nearest Parcel Point or Locker. We take care of everything else!
Why is InPost your best bet for online shopping returns?
At InPost, we make your returns fast, comfortable and tailored to your need. Here's why we're your best choice!
Complete flexibility
Our Lockers are available 24 hours a day, and if you prefer, the Parcel Points have ample business hours so you can always find one nearby.
An unbeatable hybrid network
With more than 13,000 Parcel Points and Lockers in Spain and Portugal, you'll always have a place to return your purchases at hand.
Guaranteed simplicity
Manage your return in a few steps.
How much does it cost to return a parcel by InPost?
The cost is defined by the store where you made your purchase. The good news is that many brands offer free returns using our network.
How do I find the nearest Parcel Point or Locker?
Very easy. Use our online search engine to find the nearest and most convenient Parcel Point or Locker for you in minutes.
How long does my return take to process?
Once you drop off your package, it usually takes 48-72 hours to arrive at the store. The time taken for the refund will depend on the online store's policy.
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KNOWING WHICH PICK-UP POINT IS CLOSEST TO YOU MAKES LIFE EASIER
Find any Locker or Parcel Point and get there easily and hassle-free with our App.