InPost

making your deliveries more accessible IT'S JUST RIGHT FOR YOU

At InPost, we believe sending and receiving parcels should be simple for everyone. That’s why we work to offer a more comfortable and inclusive experience for all users.

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What is Locker within reach?

Locker within reach is a feature in the InPost App that lets you request, whenever possible, for your parcel to be placed in a locker at a more accessible height.

These lockers are designed for people with reduced mobility or difficulty reaching upper lockers, making it easier to send and collect their parcels.

Reference image. Available lockers may vary depending on the Locker’s layout.

Illustration of a parcel locker, with the lower-level lockers highlighted. Next to the locker, there’s a silhouette of a person. You can see that the accessible area within the locker reaches up to an adult’s chest.Illustration of a parcel locker, with the lower-level lockers highlighted. Next to the locker, there’s a silhouette of a person. You can see that the accessible area within the locker reaches up to an adult’s chest.

Please note

We can’t always guarantee the availability of an easy-access locker. Large lockers are not included in this area. If no accessible locker is available at the time of delivery, the parcel will be placed in another available locker.

How to use it?

The feature is available within shipment tracking in theInPost App.

Select the shipment where you want to activate the option.

Screenshot of the InPost app showing two parcels ready for collection. It includes information about the tracking number, status, sender, and the remaining time to collect the parcel at the point. The screenshot highlights a button labeled 'tracking and collection'.

Where does this option appear?

You’ll see the option 'Would you like to choose an easy-access locker?' only if the parcel is in a compatible status with 'Parcel in preparation'.

Screenshot of the InPost app showing shipment details. A list of five stages in the parcel’s journey is visible: 1. Parcel preparation, 2. Parcel accepted by InPost, 3. Parcel at the distribution agency, 4. Parcel at the pick-up point/locker, 5. Parcel delivered to the recipient. The current shipment status is highlighted in stage two. At the bottom of the screen, there’s a question about whether the parcel needs to be placed in an easier-to-access compartment for people with disabilities, along with the option to select this feature.

How does activation work?

By tapping 'Activate', we’ll try to place your parcel in an easy-access locker.

Screenshot of the InPost app showing the 'Easy Access' feature. A graphic of the locker highlights compartments located between 90 and 130 cm from the ground for people with disabilities. The text indicates availability is not guaranteed, large lockers are excluded, and allows activation or cancellation of the option.
Screenshot of the InPost app with shipment tracking. A 5-stage progress bar highlights stage 2: 'Parcel accepted by InPost'. At the bottom, a highlighted message indicates the courier will try to leave the parcel in an easy-access compartment.

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