Sending and receiving from Vinted IT'S JUST RIGHT FOR YOU

When a purchase is made through Vinted, the seller receives the shipping instructions both in the e-mail and in the Vinted app inbox. In this case, the most convenient option for the user is to drop off the parcel at a Parcel Point shipping point. You will have five working days to print the label, stick it on the package and drop it off at a Vinted shipping point (in this case, a Parcel Point). It is also recommended to take a photo of the package before sending it. If you have questions about how to package a shipment for Vinted, you can check the measurements and weights of Parcel Point packages to ensure the shipment meets all requirements.

It can be sent from Spain to other countries by Vinted, regardless of the language you speak. The shipping method works the same as at the local level, that is, at the time of sale or purchase, the shipping method is chosen, and you can choose the nearest Locker or Parcel Point. The only difference is that the parcel will cross the country's borders, so the shipment may take a little longer than national shipping times.

With prepaid shipping labels generated in Vinted for InPost, you can send and receive packages from the following countries:

• Italy
• France
• Mainland Portugal
• Belgium
• Netherlands
• Luxembourg

When making a purchase through Vinted and picking up a parcel at your nearest Vinted pickup point, you must choose the InPost - Parcel Point option as the pickup method for your order. Once you are notified that it is available to pick up, you have to go with the identity document so that the Parcel Point managers can verify the recipient.

If what you received was not as expected, the first thing you need to do is contact the seller. You should take a photo of the package contents and send it to the seller as proof. Vinted will hold your money until you reach a solution.

Vinted users can only make a return when the product does not match the description in terms of condition or size. If this is the case, you will need to log in to your Vinted account and start the product return process. To do this, select a Parcel Point as the return method for your package, then locate your nearest Vinted Parcel Point to drop off the package after you have printed the return label. Please note that you will be able to request a refund once the order status shows as "delivered" and within a maximum of two days.